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Effective feedback is a crucial skill for board directors to possess. It involves offering insights, suggestions, and criticisms in a way that is both helpful and respectful.
Keep in mind, the organisation’s management are subject experts and therefore such conversation is an opportunity to understand and possibly get behind their thinking and strategy if this benefits the company.
So here are some key strategies for providing constructive feedback:
Be specific: Avoid vague or general statements. Instead, provide concrete examples to illustrate your points.
Focus on the issue, not the person: Avoid personal attacks or blaming individuals. Instead, focus on the specific actions or decisions that need to be addressed.
Offer suggestions: Don't just point out problems. Suggest potential solutions or alternative approaches.
Be timely: Deliver feedback promptly so that the recipient can address the issue in a timely manner.
Be open to feedback: Be prepared to receive feedback yourself and consider different perspectives.
Use "I" statements: Express your opinions using "I" statements to avoid sounding accusatory. For example, instead of saying "You're wrong," say "I have a different perspective on this."
Be respectful: Even when disagreeing, maintain a respectful tone and avoid using harsh language.
By following these guidelines, board directors can provide valuable feedback that helps the company improve and achieve its goals.
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